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Privacy Policy

 

Carolina Cookie Company Privacy Policy

Last updated: 2/11/26

Carolina Cookie Company (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information we collect. This Privacy Policy explains how we collect, use, and share information when you visit our website, interact with us on social media, or use our corporate gifting and related services (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who we are and how to contact us

Carolina Cookie Company
819 Baker Road
High Point, NC 27263
United States

If you have any questions about this Privacy Policy or our data practices,
you can contact us at: customerservice@carolinacookie.com

2. Information we collect

We may collect the following types of information:

Information you provide to us directly

  • Contact information (such as name, job title, company name, email address, phone number, mailing address).

  • Order information (such as products ordered, gift recipients, delivery addresses, gift messages, payment information (processed through third-party payment providers).

  • Marketing and communication preferences.

  • Information you provide when you complete a form, request a quote, sign up for emails, or contact us via email or social media (including LinkedIn Lead Gen Forms).

Information collected automatically

When you visit our website or interact with our content, we may automatically collect:

  • Device and browser information.

  • IP address and general location information.

  • Usage data, such as pages viewed, links clicked, time spent on site, and referring pages.

  • Information collected through cookies and similar technologies.

3. How we use your information

We use the information we collect for purposes including:

  • Processing and fulfilling orders, including corporate gifting orders.

  • Responding to your inquiries, quote requests, and customer service needs.

  • Sending you information about our products, services, promotions, and corporate gifting ideas, where permitted by law.

  • Personalizing your experience and improving our website, marketing, and Services.

  • Operating and measuring our advertising and marketing campaigns (including LinkedIn campaigns).

  • Maintaining the security and integrity of our systems.

  • Complying with legal obligations and enforcing our policies.

4. Legal bases for processing (where applicable)

Where required by law, we process personal information based on one or more of the following legal bases:

  • Your consent (for example, when you opt in to receive marketing communications).

  • Performance of a contract (for example, when we process your order).

  • Our legitimate interests (for example, improving our Services and marketing to business contacts).

  • Compliance with legal obligations.

5. How we share your information

We may share your information with:

  • Service providers and vendors who help us operate our business and Services (such as payment processors, shipping providers, email service providers, marketing and analytics platforms).

  • Business partners in connection with joint marketing or promotional activities, where permitted by law.

  • Professional advisors (such as auditors, legal counsel, and accountants).

  • Authorities or other third parties when required to comply with law, regulation, legal process, or to protect our rights, property, or safety and that of others.

We do not sell your personal information to third parties for their own marketing purposes.

6. Cookies and similar technologies

We use cookies and similar technologies to:

  • Remember your preferences.

  • Help our website function properly.

  • Analyze website traffic and performance.

  • Support our marketing and advertising efforts.

You can manage cookies through your browser settings. Please note that disabling cookies may affect certain features of our website.

7. How we protect your information

We use reasonable technical and organizational measures to help protect personal information from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your choices and rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

  • Access the personal information we hold about you.

  • Request that we correct or update inaccurate information.

  • Request deletion of your personal information, subject to legal and contractual obligations.

  • Opt out of marketing communications.

You can opt out of marketing emails at any time by using the “unsubscribe” link in our emails or by contacting us at customerservice@carolinacookie.com.

9. Data retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law (for example, for tax, accounting, or legal compliance).

10. Thirdparty websites and services

Our website and communications may contain links to thirdparty websites, services, or social media platforms that are not operated by us. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

11. Children’s privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information.

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