You'll find the answers to most of your questions below regarding shipping and gourmet cookies delivery. If you don't, please contact us or give our Customer Service department a call at 1-800-447-5797.
Flat Rate Shipping:
In order to make it simple and easy, we have instituted flat rate shipping. Below are our shipping rates for the following shipping timelines. We cannot guarantee delivery timelines on 5-7 Day and 3-5 Day rates.
5 – 7 Day: $6.99
3 – 5 Day: $10
2 – Day: $25
1 – Day (overnight): $50
Note – these are shipping timelines once the order has shipped. Unless during peak season, orders will ship within 1 - 2 business days (excluding holidays and weekends). You can also select a future ship date during checkout if you want to ensure an order ships on a specific day.
Shipping to P.O. Boxes:
Shipments sent to a PO Box or military address must ship USPS. USPS is not a day-definite service and shipments to P.O. Boxes cannot be tracked. Delivery average for postal items is 3 -7 days.
Overseas - International Shipping:
Due to problems with customs and overseas shipping delays for perishable food items, we do not offer overseas or international shipments.
Shipments to Hawaii and Alaska:
Packages shipping to Hawaii and Alaska must ship expedited 2-day air delivery.
Delivery & Turnaround Times:
We want to make your recipients happy as fast as possible! That's why generally speaking all orders are shipped within one to two business days after receipt of the order, unless you have specified a particular ship date. By default, all orders are shipped as soon as possible unless an alternate date has been provided. When ordering, you may always request a specific ship date. We cannot guarantee that your order will be received on a specific date, unless you select 1-Day, or 2-Day delivery service. Please note that during peak season, FedEx will not guarantee 2-Day or Next Day shipments. FedEx Ground will not deliver to any businesses on the weekends. We bake and ship Monday thru Friday, excluding Holidays. Orders are shipped by Standard Ground unless otherwise specified.
Ship To Addresses:
We've made ordering Carolina Cookie gifts online super easy! When placing your order through our web site, you will have the option to select a different ship to address for each gift. In addition, your ship to addresses can be saved with your individual Sign In account information, to make sending gifts to the same recipients even easier the next time. If you would like to keep your addresses in your address book, do not use the guest check out option.
Shipping to Homes and Offices:
We can ship your Carolina Cookie gifts wherever you need us to! We realize that in today's world, there are fewer and fewer people who stay at home during the day. If you are ordering Carolina Cookies for someone who works during the day, you may want to consider sending your gift to them at work, rather than to a home address. You should know that 99% of deliveries made to offices are successful on the first cookie gifts delivery attempt. By providing the correct ship to addresses for your recipients when you buy gourmet cookies, you can help us deliver the very best service possible on your order. Please be sure to give us the entire ship to address ... all of it! We need company names, apartment numbers, suite numbers, floor numbers, mail codes (in a large buildings) and correct zip codes.
Shipping to Hospitals, Hotels, Colleges & Military Bases:
When shipping gifts to these types of addresses, we guarantee delivery to the mail room or receiving area at the location. For security reasons, it is the responsibility of the facility to deliver the item to the specific room or to notify the recipient that they have a package to pick up. Delivery persons are often not allowed unrestricted access to these types of addresses.
Address Errors:
We are not responsible for and do not guarantee delivery of orders with incomplete or incorrect addresses. We do not refund orders that are returned due to an incorrect or incomplete address.
Additional Shipping Fees:
If the package delivery service has to correct the address you provided for delivery of your package, or if you request an address change after the order has been sent to production, additional fees will apply. The minimum amount charged is $15, but may vary depending on the service required. We regret that we cannot extend our delivery guarantees when your package is delayed for these reasons.
Returns:
Due to the nature of our product and since it is perishable, we do not allow returns. All sales are final. If there is an issue with an order, please don’t hesitate to contact us and we can see what we can do to make it right.